The agency representative who used to handle the membership is no longer with the agency, how do I replace them? October 07, 2020 23:07 Updated Please send the change in writing to firstname.lastname@example.org. Please be sure to include all the contact information for the new agency representative. Related articles I am the agency representative; how do I view my agency roster? If I leave my organization, does my membership "travel" with me? What is my membership number? I need to add a member to my agency membership, how do I do that? What’s the difference between an individual membership and an agency membership?