Introduction
This guide explains how to access your virtual forum sessions, what to do if you have trouble logging in, and where to find help if you need it.
Issue description
Some attendees are unable to access their virtual forum sessions, or are unsure how to register, filter sessions, or view recordings on the virtual platform.
Signs
- You cannot log in to the virtual platform.
- Your session list does not appear as expected.
- You are unsure whether you completed forum registration.
- You cannot find a session recording after the live event.
Basic troubleshooting steps
- Use your NIGP email address as your username.
- Use the password Forum2026.
- Confirm that you have registered for the forum.
- Check that you are using the correct email address associated with your registration.
- If you still cannot access your sessions, contact support for assistance.
Diagnostic tools/resources
Use the virtual platform login page to verify your credentials and review your registered sessions. If available, use the session filter options to narrow down the sessions you want to view.
Advanced troubleshooting steps
Step 1: Verify your login credentials
Enter your NIGP email address as the username and Forum2026 as the password. Make sure there are no extra spaces or typing errors.
Step 2: Confirm your forum registration
If you are not registered for the forum, you may not be able to access the virtual sessions. Complete your registration before trying again.
Step 3: Check session availability
Virtual forum sessions remain available on the platform for 60 days after the Forum. If a session is not visible, confirm that it is still within the access window.
Step 4: Review session filters and recordings
Use the platform filters to locate specific sessions. If you are looking for a recording, check the recordings area of the virtual platform once it is available.
Contact support
If you still need help accessing your virtual forum sessions, contact support for further assistance.
Additional resources
For more help, review any forum registration instructions or related virtual platform guidance provided by the event team.
Conclusion
To access your virtual forum sessions, log in with your NIGP email address and the password Forum2026, confirm your registration, and remember that sessions remain available for 60 days after the Forum.
Disclaimer
Access details and session availability may change based on event settings or registration status. If you are unsure about your access, contact support.